FREQUENTLY ASKED QUESTIONS

Shipping, Subscriptions, Returns and Environmental Sustainability.

SHIPPING, SUBSCRIPTIONS
& RETURNS


WHAT IS YOUR RETURNS POLICY?

We do not accept returns of our toothbrushes due to obvious hygiene reasons. However if you are not satisfied with our service, for whatever reason, then please don’t hesitate to get in touch at hello@wearebristle.com and we will do our very best to help you. We welcome all feedback – both good and bad.

CAN I CANCEL MY SUBSCRIPTION?

Of course. If you decide brushing with bamboo is not for you, simply log into your Bristle account and cancel your subscription. No hard feelings, you’re welcome back anytime.

HOW DO I CHANGE MY PERSONAL DETAILS OR SUBSCRIPTION?

Simply log into your Bristle account and make any changes you like. Easy.

HOW MUCH IS SHIPPING?

Shipping is included in the subscription fee. No extra charges or hidden fees.

SO THERE ARE NO EXTRA COSTS?

Nope. Absolutely NO secrets.

DO YOU SHIP OUTSIDE OF THE UK?

We do not at the moment – sorry!

HOW LONG WILL MY FIRST ORDER TAKE TO ARRIVE?

Your first order will arrive within 1-3 working days.

DO I HAVE TO SIGN UP TO PURCHASE A TOOTHBRUSH?

We have decided to make Bristle a subscription only toothbrush. This makes it easy for you to switch to bamboo for good, and keep your mouth healthy by replacing your toothbrush at regular, recommended intervals. However you can cancel your subscription at any time.

WHERE ARE ORDERS SHIPPED FROM?

All of our orders are shipped from the Bristle HQ in North Wales, UK. Unfortunately we do not ship internationally.

THE TOOTHBRUSH &
ENVIRONMENTAL SUSTAINABILITY


ARE THE TOOTHBRUSH BRISTLES BIODEGRADABLE?

No. At the moment plant-based bristle technology is limited, and very expensive. The other option is to use pig hair instead of plastic – but we like animals so we’ve decided to use BPA-free nylon instead. If this bothers you, don’t worry, it bothers us too. We want to make a toothbrush which is 100% biodegradable and we’re working on it.

IS THE TOOTHBRUSH DENTIST-APPROVED?

Yes. Our toothbrushes are dentist-approved and manufactured by a reputable toothbrush specialist. We take your dental health as seriously as environmental health.

HOW OFTEN SHOULD I REPLACE MY TOOTHBRUSH?

Dentists recommend replacing your brush every 2-3 months to maintain proper oral hygiene. It may seem excessive, but an old toothbrush becomes home to lots of bacteria. Frayed bristles are also less effective at cleaning your teeth. This is why you can choose to have a new brush delivered every 1, 2 or 3 months.

HOW DO I DISPOSE OF MY BAMBOO TOOTHBRUSH?

Once your new brush arrives you will want to dispose of your old brush. Simply pull out the nylon bristles with a pair of pliers and dispose of them responsibly. Then you can compost your brush handle or reuse it – its still a perfectly good piece of high grade bamboo.

SO IS IT VERY ENVIRONMENTALLY FRIENDLY?

Our toothbrush handle is 100% biodegradable which is 100% better than using plastic. Yes, our toothbrush bristles are nylon and will be difficult to recycle. This is a problem which we are trying to solve. But it’s a tricky one!

WHY BAMBOO?

Bamboo is strong, versatile, naturally antibacterial and resistent to mould and mildew. It is a key element in the balance of oxygen and carbon dioxide in the atmosphere. It grows to full height very quickly and can be harvested easily with relatively little effort compared with normal timbers. Bamboo is well known for its eco-friendly applications.

ISN'T HARVESTING BAMBOO BAD FOR PANDAS?

Our brush is made from Moso bamboo – a common manufacturing resource used for building materials and clothing. Pandas rely on Pseudosasa japonica (arrow bamboo), although they have been known to also eat Phyllostachys nigra (black bamboo) and Phyllostachys bissetii (bissetii bamboo). No Pandas were harmed in the making of the Bristle toothbrush. We love pandas.

IS YOUR BAMBOO SUSTAINABLY SOURCED?

Yes. Our bamboo is sustainable and has not caused any deforestation. Moso bamboo requires very few pesticides, or heavy machinery to harvest.

IS YOUR PACKAGING RECYCLABLE?

Yes. As well as plain and simple to reduce environmental impact. Please recycle responsibly.

THE FLOSS


CAN I SET UP A FLOSS SUBSCRIPTION?

At present, you we do not offer a “floss only subscription”. floss can be purchased as a one off, or as part of our two month multipack.

WHAT IS THE FLOSS MADE OF?

Our current floss is made from a combination of bamboo charcoal and a “biodegradable” polymer. Our floss breaks down much quicker than regular plastic floss, but will still produce some small micro particles. Unfortunately, our floss is not yet 100% plant based, this is something we are working on. Our floss offers a good compromise, reducing plastic of normal floss, while still working to a very high standard. We are currently testing other natural alternatives – watch this space!

SO IS IT REALLY PLANET FRIENDLY?

Compared to standard market alternatives, yes. When packaging is taken into account, our floss contains significantly less plastic than regular brands. We will soon move forward to remove that last two percent.

IS THE PACKAGING ENVIRONMENTALLY FRIENDLY?

Yes – all our packaging is plastic free and 100% recyclable. Our floss comes in a little glass container within a small box – you can re-use it, or recycle in the same manner as you would a jar.

HOW SHOULD I DISPOSE OF MY FLOSS?

Please throw your floss in the waste bin, in short strands to avoid tangles.

HOW LONG WILL A JAR OF FLOSS LAST?

How long is a piece of string? We this piece of string is 30m in length. We estimate that our little bundle of floss will last you around 2 months if you are to floss everyday. of course this depends how much you use. Everyone is different.

IS BRISTLE FLOSS SUITABLE FOR VEGANS?

Yes – all our products are cruelty free and contain no animal products.

DOES IT WORK?

Absolutely! Our floss is awesome (and we know because we’ve tried a lot! Our floss is smooth but tough, giving you a satisfying clean between your teeth. feeling is believing… give it a whirl and you’ll see what we mean.

THE TOOTHPASTE TABS


WHAT ARE THE ENVIRONMENTAL BENEFITS OF BRISTLE TABS?

Well… the list of positives is rather long.
1. They are dry and are manufactured dry: this means they use no water during the manufacturing process, which in turn means their composition requires far fewer chemical preservatives. Reduced water consumption is also a major plus for the environment.
2. The dry composition of Bristle tabs results in a significantly reduced weight. This results in a reduced carbon footprint when transported.
3. The dry composition of the tablets means that we can package them in whatever we please! No more “impossible to recycle” toothpaste tubes. We deliver our toothpaste tabs in a simple, recycled and recyclable sleeve.

IS YOUR PACKAGING PLASTIC FREE?

Yes. As Always.

WHAT ARE THE INGREDIENTS?

– Micro-finecellulose to gently and effectively polish your teeth.
– A small portion of silica against persistent teeth staining.
– Organic mint + menthol flavor for good taste and fresh breath.
– Surfactant – Sodium Lauroyl Glutamate (soap) – in order to reduce the surface tension of the teeth and to better distribute fluoride in the mouth.
– A minimum quantity stevioside to cover the slightly bitter taste of the silica.
– Some Vitamin C to stimulate salivation, especially in older people.
– Some Natriumhydrogencarbonat (baking soda) to adjust pH level.
– Important Sodium fluoride for the promotion of re-mineralisation of enamel (this is optional)

WHY ARE THERE TWO CHOICES?

We offer two choices of Bristle Tabs – fluoride and fluoride free. You can’t please everybody, but you can try. The jury is out on fluoride – good or bad? We couldn’t make our mind up, so we’re letting you decide.

DO THEY WORK AS WELL AS NORMAL TOOTHPASTE?

Absolutely. Our toothpaste tabs are very effective and just as good (if not better) than regular toothpaste. We have teamed up with Denttabs, a reputable manufacture of toothpaste tablets from the Germany.

CAN I BUY BRISTLE TABS SEPARATELY?

No – due to limited amount of stock, we are only selling Bristle tabs within our two month multipack.

CAN I SET UP A BRISTLE TABS SUBSCRIPTION?

Not yet… watch this space!

HOW LONG WILL A PACK OF BRISTLE TABS LAST?

The pack of 120 tabs should last two months, brushing twice a day.

HOW DO I USE BRISTLE TABS?

Easy, just pop one in your mouth, chew for a few seconds until it’s all foamed up and you’re ready to brush!

WHERE SHOULD I STORE MY BRISTLE TABS?

We send out Bristle Tabs in very minimal packaging to reduce the environmental footprint. We encourage you to reuse a clean, dry container such as a jar or tin, to store your bristle tabs in the bathroom.

GET IN
TOUCH

hello@wearebristle.com

Bristle HQ
Tan Yr Allt, Fachwen
Caernarfon
Gwynedd, LL55 3HB

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